Ready to Move On From Khoros?

Strategic Planning and Architecture Review

Before any technical work starts, we partner with your team to understand your current setup, identify what needs to change, and plan a migration path that leads to improvement, not just replication. 

• Dedicated Implementation Support
  You’ll be matched with an implementation manager experienced in helping Khoros customers rebuild on Higher Logic Vanilla. They’ll guide you from initial planning through go-live. 
• Community Strategy + Architecture Audit
  We’ll do a full review of your existing Khoros setup to identify what’s working, what’s outdated, and what needs to evolve. This includes category structure, permissions, engagement flows, and feature usage.
• Advanced Strategy Workshops
  You’ll meet 1:1 with your community strategist across a series of private sessions covering everything from goal setting and community foundations to content strategy, advocacy program planning and success metrics.

Structured, Secure Migration

Our team has extensive experience migrating Khoros communities, and we know where the friction points are. Our process is built to preserve structure, avoid disruptions, and protect your data at every stage. 

• Community Migration Launchpad
  Our proprietary migration system is designed for complex community transitions. It preserves relationships between content types and maintains structural integrity from export to launch. 

• High-fidelity data and content migration
  Using the Launchpad, we move your entire community—mapped precisely to Vanilla’s model and validated pre-launch to ensure accuracy and readiness. 

• Enterprise-grade security
  All migrations follow ISO 27001 and SOC 2 Type II standards. Data is encrypted at rest and in transit, transferred via secure, isolated systems, and accessed only by vetted staff. You remain in control with documented checkpoints and approval steps throughout. 

Post-Launch Success and Support

Once you’re live, we focus on activation, adoption, and long-term success—supported by a team who’s worked in community roles themselves. 

• Dedicated Customer Success Manager
  Your CSM is a former community expert who understands the work behind engagement, support, and reporting. They get involved early and stay with you as your needs evolve. 

• Team Enablement Workshops
  We run role-specific training sessions for moderators, community managers, and executive stakeholders to ensure your team is fully equipped. 

• Engagement and Performance Benchmarking
  At the six-month mark, you’ll get a detailed report comparing your pre-migration performance on Khoros to your new results on Higher Logic Vanilla. Your CSM will work with you to understand the results and adjust your strategy based on real usage. 

A Community of Belonging and Innovation

When you migrate, you’re not alone. You’re joining a peer group of former Khoros customers helping shape what comes next. 

• Khoros Alumni Network
  Connect with other former Khoros customers in a private peer network. Share experiences, exchange ideas, and share learnings from the migration journey. 

• Customer Advisory Board Invitation
  Participate in product direction discussions and influence roadmap priorities, especially for features that matter to teams coming from Khoros. 

• Super Forum Access
  Attend our flagship user conference where you’ll meet other community leaders, explore product innovations, and deepen your strategic practice.
  
• Leverage our Partner Ecosystem
  Amplify the value of your community platform by connecting with industry-specific experts, integrations, and services that accelerate success.