Higher Logic Resources

Tags: Guide

Managing Product Feedback at Scale

There’s an art to effectively managing your customers’ ideas. We created a practical guide on how to close the product feedback loop and avoid the usual product management traps.

Tags: Guide

Community Predictions 2023

We interviewed nine community experts about community’s impact across various departments, the value of community, and how companies can do more with their community in the coming year.

Supercharge Your Customer Advocacy Program with Community

Building a robust customer community gives your existing and future customer advocates a voice. Learn how. 

Knowledge Base 101

Customer Perceptions of the Community Experience

The CSM’s Guide to Better Customer Relationships

Advocate Marketing Carries Huge Power

The Customer Advocacy Maturity Model

Tags: eBook

Leveling Up: A Strategy for Growing Your Online Community Program

Explore effective ways to convince leadership that by supporting community expansion, they’re accelerating the organization’s overall growth.

Tags: Guide

The Customer Engagement Playbook

Learn how to align your engagement strategy around the customers' needs and how to coordinate efforts across teams.

Tags: eBook

The Silent Customer Problem – How to Get Your Customer Base Talking

Learn why silent customers aren't necessarily happy customers and how to get those customers talking.

Tags: eBook

Get Your Customers Engaged with 7 Expert Tactics

Here's a list of tried-and-true customer engagement tactics used by professionals just like you.