Higher Logic Blog
Tags: B2B, B2C, Community Strategy
15 Customer Self-Service and Experience Stats To Know (2020)
To conduct this study, we surveyed a random sample of 285 people, who were asked a number of questions.
Tags: B2B, B2C, Community Strategy
Why Every B2B Company Needs to Build a Branded Customer Community
Don’t miss out on the wide-ranging benefits a branded online customer community could have on your entire organization and customer experience.
Tags: B2B, B2C, Community Strategy
To Build or to Buy: The Online Community Question
Wondering if it makes sense to invest in a SaaS online community platform or build your own solution? That’s the question we’ll dive into today.
Tags: Advocacy & Engagement, B2B, B2C
Looking for Customer Engagement Software? Here Are 7 Examples to Consider
We rounded up 7 of the best examples of customer engagement software that help you connect with your customers in meaningful ways.
Tags: B2B, B2C, Community Strategy
7 Tactics to Help Scale Your B2B Customer Engagement Program
Create a customer engagement program with a wide range of tactics, so that you can scale to engage every customer, no matter their investment with you.
Tags: B2B, B2C, Community Strategy
5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was an incredible year.
How to Structure Forum Categories for a Growing Community
Here’s what you need to know about structuring your forum.
Tags: B2B, B2C, Community Strategy
3 Common Challenges Community Builders Face and How To Overcome Them
Building and managing communities is a very fulfilling – and generally fun – job. However, just as it is with any job, there is a dark side when it comes to building communities.
Tags: B2B, B2C, User Experience
5 Benefits of a B2B Customer Self-Service Portal
Providing your customers with a customer self-service portal is hugely beneficial in the B2B world and empowers your customers by giving them the tools to help themselves.
Higher Logic Thrive is purpose-built for associations.
With three core packages to choose from, and multiple add-on services to enhance your member experience, create the member engagement solution that works for you!
