14:01:45 From Whitney Wilgus to Everyone: Lexington, KY 14:01:46 From Alissa Ortman to Everyone: Hi from VA 14:01:46 From Lindsey Forson to Everyone: Baltimore 14:01:46 From Natalie Hughes to Everyone: Pittsburgh 14:01:46 From Traci Brazelton to Everyone: Kansas City, MO 14:01:47 From Michelle Regier to Everyone: Teejope - Madison, WI, USA 14:01:48 From Christy Reynolds to Everyone: Hi from Austin, 14:01:49 From AJ Dee to Everyone: Greenville, SC! 14:01:49 From Maureen Anderson to Everyone: Madison, WI 14:01:49 From Caitlin Halloran Edwards to Everyone: Greetings from Delaware! 14:01:49 From Margaret Helmus to Everyone: DC! 14:01:51 From Aimee Key to Everyone: Pittsburgh! 14:01:52 From Kimberly Green (she/her) to Everyone: Chicagoland! 14:01:52 From James Stuart to Everyone: Ramsey, Minnesota 14:01:52 From Kate Johanns to Everyone: Austin, TX 14:01:53 From Shaniece Brown to Everyone: MD 14:01:53 From Suzanne Wester to Everyone: Chicago 14:01:53 From Lia Shore to Everyone: Atlanta 14:01:54 From Fetesha Downs to Everyone: Hi from Chicago 14:01:54 From Kara Harlan to Everyone: Indy 14:01:54 From Jana Pauldin to Everyone: Washington, DC 14:01:54 From Jakelyne Cardoza to Everyone: DC 14:01:55 From Taylor Lovas to Everyone: Milwaukee, WI 14:01:55 From Stephanie Parham to Everyone: Chicago 14:01:55 From Catherine A Wasner to Everyone: New Jersey 14:01:56 From Patricia Penney-Rouzes to Everyone: Ontario, Canada 14:01:56 From Karyn Castro to Everyone: Hello from Tacoma, WA! 14:01:56 From Michael Van De Voort to Everyone: DeKalb, IL 14:01:56 From Jess Hall to Everyone: Hi ya'll! Jess - American Farmland Trust, from the garden state 14:01:56 From Kim Granados to Everyone: Northern VA 14:01:57 From Brittaney Mericle to Everyone: Tampa, FL! 14:01:57 From Traci Navarre to Everyone: Baton Rouge 14:01:58 From Lauren Brown to Everyone: Nashville 14:01:58 From Michelle Werts to Everyone: Northern Indiana 14:01:58 From Sarah Donnelly to Everyone: Germantown, Maryland 14:01:59 From Emily Kendall to Everyone: Alabama 14:01:59 From Matthew Frazier to Everyone: Matthew Frazier - Silicon Valley 14:01:59 From Beverly Babb to Everyone: Mesa, AZ 14:01:59 From Tina Sapsara to Everyone: Rural central VA 14:02:00 From Marlena Mason to Everyone: Leawood, KS 14:02:01 From Allyson Pahmer to Everyone: Arlington, VA 14:02:01 From Tiina Freeman to Everyone: Seattle 14:02:01 From Sophia Kuo to Everyone: NYC 14:02:01 From Robert Sproule to Everyone: Mercer, PA 14:02:02 From Dina Lindenberg to Everyone: Chicago 14:02:02 From Will Allen to Everyone: Will - Columbus Ohio! 14:02:02 From Kyla Reimer to Everyone: Saskatchewan Canada! 14:02:03 From Christine Lewis to Everyone: Charlotte, NC 14:02:04 From Kaitlin Festerman to Everyone: Baltimore MD 14:02:04 From Samantha Hill to Everyone: Hi from TN! 14:02:05 From Pallak Arora to Everyone: Toronto 14:02:05 From Jeff Mendola to Everyone: Suburb of Buffalo, Ny GO BILLS! 14:02:06 From lsills@mha.org to Everyone: Indy 14:02:07 From Nasy Panahi to Everyone: Nasy Form Toronro 14:02:10 From Mel Jones to Everyone: North Little Rock, Arkansas 14:02:10 From Walter Kim to Everyone: Great Falls, VA 14:02:14 From Katrina McAfee to Everyone: What temperature is it where you’re joining from 😂 Gainesville, FL! 93 degrees 😰 14:02:15 From Karen Gaines to Everyone: Glen Carbon, Illinois 14:02:15 From Rita Mascherin to Everyone: Toronto 14:02:18 From Barbara Parker to Everyone: Alexandria, VA 14:02:24 From Andy Duncan to Everyone: Alexandria, VA 14:02:24 From Pat Cooney to Everyone: Hello from Ontario, Canada 14:02:30 From Bryant Phillips to Everyone: Appalachian mountains of North Carolina 14:02:31 From Melody Confer to Everyone: Atlanta, GA 89 degrees 14:02:33 From Matthew Izzard to Everyone: Sunny Seattle! 14:02:46 From Nasy Panahi to Everyone: yesss 14:02:50 From Fireflies.ai Notetaker Chris to Everyone: Chris invited Fireflies.ai here to record & take notes. View Security & Privacy info: https://fireflies.ai/policy Type: '/ff leave' - Remove Fireflies View Realtime notes here: https://app.fireflies.ai/live/01K5SHKVH23EPC64WHSG7W01PJ?ref=live_chat 14:02:52 From Brittaney Mericle to Everyone: 94 degrees in Tampa, send help! 😅 14:02:54 From Whitney Wilgus to Everyone: I learned that lesson about Toronto's pronunciation too. 14:03:21 From Catherine A Wasner to Everyone: A beautiful 80 degrees in NJ 14:04:04 From Tammy McIntyre to Everyone: Hi from the Denver airport! 14:04:08 From Heather Whyte to Everyone: It is warm yet overcast in Toronto today. 14:05:31 From Katrina McAfee to Everyone: http://Bit.ly/HL25-community 14:12:12 From Jess Hall to Everyone: Im sorry, what is the time frame for this data again? 14:12:41 From Jane Severn to Everyone: Is a reply to a poster the same as a private message? 14:13:26 From Jeff Mendola to Everyone: Where can we find our digest open rates? 14:13:55 From HL | John Micah Yates (he/him) to Everyone: Timeframe (unless otherwise specified) is June 2024 through May 2025. There are a few slides where we look at multiple years of data and those are specified 14:15:50 From Jess Hall to Everyone: thank you! 14:16:08 From HL | John Micah Yates (he/him) to Everyone: @jane — Each post has a dropdown arrow at the top of the thread where you’ll find the ‘Reply privately’ option. It sends a private message, but it remains linked to the original thread. 14:16:31 From Jane Severn to Everyone: Thank you! 14:17:12 From Dianne Watson to Everyone: are there any regional differences? or does the report not drill down that far? 14:18:41 From HL | John Micah Yates (he/him) to Everyone: @Jeff digest open rates come from the email statistics report within the admin panel. There are screenshots on page 25 of the report if you need assistance. 14:20:20 From Jess Hall to Everyone: for the email benchmark, was that 44% people who OPEN digests? 14:21:36 From Heather Whyte to Everyone: It was for daily digests … not consolidated daily or weekly versions which were higher engagement I believe 14:22:24 From HL | John Micah Yates (he/him) to Everyone: Hi Dianne :) Glad you can make it. There is a section on the report that gets into regional differences but it is limited to US, Canada, Australia. Happy to see if there is any information we collected for Europe. 14:23:19 From Jess Hall to Everyone: Thank you, Heather! was the 44% people that engage with the digests or just RECEIVED them? just making sure I understand the stats :) 14:23:33 From Dianne Watson to Everyone: Thank you John!! Be interesting to see if there is any data for Europe (or UK specifically) 14:24:34 From Rebecca Mullen to Everyone: @jesshall - 44% is the average open rate for Daily Digest emails. 14:24:37 From Karen Lingerfelt to Hosts and panelists: will a recording of this be sent out after with the slides? 14:25:37 From Jess Hall to Everyone: THANK YOU! 14:26:32 From Kelly Whelan (she/her) to Everyone: Yes, we'll share the recording and the slides. I also highly recommend downloading the full report which includes these graphs and more metrics as well. bit.ly/HL25-community 14:27:36 From Patricia Penney-Rouzes to Hosts and panelists: My apologies - I'm in the middle of a thunder storm and I keep losing my Internet connection. 14:32:31 From Tiffany Moule to Everyone: We have a great article on surfacing Unanswered Threads as well: https://support.higherlogic.com/hc/en-us/articles/10156787272468-Best-Practice-Surface-Your-Unanswered-Threads 14:33:21 From Tricia Fusilero to Everyone: Can you point me to more information on how to set up an Ask Me Anything session? TIA 14:34:21 From Kaitlin Festerman to Everyone: If our members are vocal when they feel they get too many emails, would you recommend adding them all to a Weekly Consolidated Digest or going with the SMART Newsletter? If you had to choose one so they don't feel overloaded. 14:35:36 From Melissa Bond to Everyone: We don't have the feedback, would love help getting started. 14:35:56 From Shivangi Bhatt to Everyone: us too, at @Melissa and HL Team. 14:36:02 From Will Allen to Everyone: Feedback loops are huge! 14:36:30 From HL | John Micah Yates (he/him) to Will Allen, Hosts and panelists: what up Will! 14:37:23 From Robert Sproule to Everyone: we are currently loading our Knowledge base with all our stuff for the AI. tested it last week and it is a great tool. has some spots that need help but still great. 14:39:17 From Will Allen to Everyone: Sup Micah! Happy to be here 14:40:20 From Tiffany Moule to Everyone: Tricia, we have a wonderful blog article with a chart on how to set up a APA series, among other ideas: https://www.higherlogic.com/blog/ideas-for-engaging-community-content/ 14:40:31 From Kerry Hoggard to Everyone: Is there a way to search resources our members have shared with each other so we can then uploaded s a reassured for others 14:42:07 From Eileen Quinn to Hosts and panelists: @kerry - there is a Library Entry Access History Summary report that shows what resources have been uploaded, by who, and how many views and downloads they have received 14:42:33 From Tricia Fusilero to Everyone: Thank you @Tiffany Moule! 14:43:15 From Eileen Quinn to Hosts and panelists: Also you've heard us mention these new AI Tools - this resource gives great information on AI Terms of Use and the tools you have available to enable. Keep in mind these can be super admin use only at first if you're someone (like me) who loves to test drive! https://support.higherlogic.com/hc/en-us/articles/38741518274452-AI-Terms-and-AI-Features-Page 14:43:21 From Karyn Castro to Everyone: Is the monetizing community webinar recording/information available? Missed that announcement, and would love to see it! 14:43:21 From Tiffany Moule to Everyone: I would also add, Kerry, that you can use AI Search Agents for filtered for 'current community' so they can search what is already within their own community/library :) 14:45:21 From Will Allen to Everyone: Most associations are very active, so their content is simple to find; it’s just a matter of implementing it into the community to help drive value! 14:47:01 From Sarah Spinosa (she/her) to Everyone: @Karyn, here's the Monetizing Your Online Community webinar recording: https://www.higherlogic.com/monetizingcommunities-webinar-09-2025/ 14:47:32 From Karyn Castro to Everyone: Thank you, @sarah! 14:47:50 From Sarah Spinosa (she/her) to Everyone: YW! 14:49:18 From Wendy kramer to Everyone: We are getting ready to launch our partnership with WebScribble and can't wait to see more traction!! 14:51:26 From Jess Hall to Everyone: where can we find that report? 14:51:44 From Kaitlin Festerman to Everyone: I'm sorry Eileen, what was the report called again? 14:51:50 From Kaitlin Festerman to Everyone: TY! 14:52:22 From HL | John Micah Yates (he/him) to Will Allen, Hosts and panelists: message origination report. 14:53:05 From HL | John Micah Yates (he/him) to Will Allen, Hosts and panelists: in HL admin - community > reports > discussion > message origination report 14:54:12 From Sarah Spinosa (she/her) to Everyone: That's me - and yes! 14:54:12 From Brittaney Mericle to Hosts and panelists: Quick confirmation: Is the weekly digest the only discussion email that doesn't have the direct reply option via email? 14:54:48 From Eileen Quinn to Everyone: @Brittaney - both the daily consolidated and weekly consolidated do not have the reply via email feature 14:55:04 From Brittaney Mericle to Hosts and panelists: Wanted to check, thank you! 14:55:42 From Kerry Hoggard to Hosts and panelists: I am trying to get more internal buy in to the uses and upsides of the smart newsletter. Would love more insights from you all. E.g. could we just use it for our board of directors community 14:55:55 From Taylor Lovas to Everyone: I use the all member forum! 14:56:04 From Paige Selman Boucher (she/hers) to Everyone: We tried weekly consolidated at first and regretted it. Very few increased their notifications, and we had a lot of unanswered posts. We ended up switching to daily as a result. 14:56:58 From Will Allen to Everyone: Amazing - ty! 14:57:25 From Eileen Quinn to Everyone: You can also keep in eye on the All Discussions Subscriptions report. If people are opting out of the digest at a quick rate, consider a Tip Tuesday/Tip of the Week specifically on changing to the consolidated option (members may think its daily or nothing) 14:57:25 From Jess Hall to Everyone: What would you say are the top "best" reports you should be pulling monthly to monitor your community engagement to track progress? 14:57:33 From Sarah Donnelly to Everyone: Great point! I don't think we give people time to internalize that things are available because we are concerned about the over communication/too many emails feedback. 14:58:20 From Jeff Mendola to Everyone: We created a short, narrated video in Canva that walks our member through our community including how to access and how to post 14:59:01 From Kelly Whelan (she/her) to Everyone: I love that Jeff! Video is really engaging 14:59:19 From Jeff Mendola to Everyone: Besides promoting it, it took away the fear of using it 14:59:58 From Eileen Quinn to Everyone: Jess - quickly before we hop off - if you go to Reports > Scheduled Reports and go to create a schedule, by default it shows you a list of "Curated Advisor Reports" which are some of our most common/popular 15:00:00 From Tiffany Moule to Everyone: Jeff, this is such a great use case! Would you be open to sharing how you did this, presented it to members, in the HUG Community? 15:00:13 From Jeff Mendola to Everyone: Sure 15:00:16 From Dianne Watson to Everyone: Thank you, really useful :) 15:00:20 From Eileen Quinn to Everyone: Here is also a resource on reporting best practices: https://hug.higherlogic.com/learning/community-post-launch#Reportingbestpractices 15:00:21 From Alissa Ortman to Everyone: Thank you! 15:00:22 From Margaret Helmus to Everyone: Thank you! 15:00:23 From Will Allen to Everyone: Sounds good thanks! 15:00:24 From Taylor Lovas to Everyone: Thanks! 15:00:25 From Paige Selman Boucher (she/hers) to Everyone: Thanks! 15:00:25 From Tammy McIntyre to Everyone: Thank you! 15:00:26 From Beverly Babb to Everyone: Thank you!! 15:00:27 From Nicole Evans to Hosts and panelists: Thank you! 15:00:27 From Kimberly Green (she/her) to Everyone: Thank you!! 15:00:27 From Stephanie Parham to Everyone: Thank you! 15:00:28 From lsills@mha.org to Everyone: Thank you! 15:00:28 From Maureen Anderson to Everyone: thank you! 15:00:29 From Lisa Huntsha to Everyone: Thank you! 15:00:29 From Whitney Wilgus to Everyone: thanks! 15:00:31 From Alicia Graf to Everyone: Thank you! 15:00:32 From Sarah Donnelly to Everyone: thank you! 15:00:32 From Sophia Kuo to Everyone: thanks!