Higher Logic Blog
6 min read
Tags: Community Strategy
Distinguishing Your Online Community Personas
Community personas help you understand your community members, and come up with ways to engage and support them. Learn how to plan yours!
Tags: B2B, B2C, Community Strategy, User Experience
What is a Social Business Model? 8 Companies Doing it Right
From Glossier to Netflix, see how 8 different companies are tapping into the social business model to improve the customer experience (and their success).
Tags: B2B, B2C, Community Strategy
15 Customer Self-Service and Experience Stats To Know (2020)
To conduct this study, we surveyed a random sample of 285 people, who were asked a number of questions.
Tags: B2B, B2C, Community Strategy
Why Every B2B Company Needs to Build a Branded Customer Community
Don’t miss out on the wide-ranging benefits a branded online customer community could have on your entire organization and customer experience.
Tags: B2B, B2C, Community Strategy
To Build or to Buy: The Online Community Question
Wondering if it makes sense to invest in a SaaS online community platform or build your own solution? That’s the question we’ll dive into today.
Tags: B2B, B2C, Community Strategy
7 Tactics to Help Scale Your B2B Customer Engagement Program
Create a customer engagement program with a wide range of tactics, so that you can scale to engage every customer, no matter their investment with you.
Tags: B2B, B2C, Community Strategy
5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was an incredible year.
Tags: B2B, B2C, Community Strategy
3 Common Challenges Community Builders Face and How To Overcome Them
Building and managing communities is a very fulfilling – and generally fun – job. However, just as it is with any job, there is a dark side when it comes to building communities.
Tags: Advocacy & Engagement, B2B, B2C, Community Strategy
Here’s How Community Helps Your Customer Advocacy Program Take Off
An online community can energize your customer advocacy program – here are three reasons why.
Higher Logic Thrive is purpose-built for associations.
With three core packages to choose from, and multiple add-on services to enhance your member experience, create the member engagement solution that works for you!
