Higher Logic Blog
Tags: B2B, B2C, Support Deflection
Ticket Deflection Metrics: How to Prove Your Community Saves Money
Ticket deflection can save your support team time and money, but how do you measure it? Learn the key metrics to track and prove cost savings.
Tags: B2B, B2C, Community Strategy, Support Deflection
8 Reasons Your Customer Support Improves With an Online Community
95% of consumers say customer service is important to their loyalty. So how do you create a customer support experience that puts you on the right side of this stat? Use online community to improve support + increase retention.
Tags: B2B, B2C, Community Strategy, Support Deflection
Should You Measure NPS in a Support Community?
If your goal is to understand how effective your online community is at solving customer problems, NPS alone won't cut it. Here's what to measure instead.
Tags: B2B, B2C, Community Strategy, Support Deflection, User Experience
Create a Frictionless Self-Service Support Experience with Higher Logic Vanilla’s Zendesk Integration
Explore the key capabilities of Higher Logic Vanilla's Zendesk integration, and how you can use it to create a seamless customer support experience.
Higher Logic Thrive is purpose-built for associations.
With three core packages to choose from, and multiple add-on services to enhance your member experience, create the member engagement solution that works for you!
