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Tags: B2B, B2C

The 3 Myths of Community KPIs


Carrie Melissa Jones
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Tags: B2B, B2C, Community Strategy

Making the Case for a Customer Community: Why Data Alone Won’t Win Over Your Executives—and What to Focus On Instead


Think data is all you need to win over execs for an online community? Think again. Discover what you need to focus on to get their buy-in.

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Tags: B2B, B2C

How Tools Like ChatGPT Are Being Evaluated for Customer Success


Stories about ChatGPT are everywhere! Instead of diving in without a plan OR resisting it as pure hype, let’s explore how generative AI technology can be applied to help you scale customer success, support, and engagement.

Jeff Breunsbach
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