Higher Logic Blog
Tags: B2B, B2C, Customer Success, Product Adoption, Retention
How to Get Executive Buy-In for Community-Based Customer Success
You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.
Tags: B2B, B2C, Community Strategy, Customer Success
Community Strategies for Customer Success Leaders in B2B SaaS
Customer success continues to change and evolve, but one thing remains the same: Customers are your most significant assets. In this guide, we walk you through how an online community helps to provide value and build relationships with your customers.
Tags: B2B, B2C, Community Strategy
What Is an Online Community Forum?
The idea of an online community forum has garnered a fair amount of attention over the past few years, especially since providing top-notch customer experience (CX) has become a priority for many organizations.
Generative AI Bots Are Harvesting Your Online Community’s Data—Here’s What You Can Do About It.
Explore the effects of AI bot crawlers on your online community's health. Learn if banning these bots could enhance or impair community interaction and safety.
Higher Logic Thrive is purpose-built for associations.
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